True Balance — review & key facts
Digital lending app (LSP) · loans issued by True Credits Private Limited (NBFC)
✓ Regulated entity identified
Fact sheetevery field shows its verification state — no silent blanks
Public name
True Balance
✓ Verified
Legal lender
True Credits Private Limited (NBFC)
✓ Verified
App ↔ entity relationship
truebalance.io's homepage states: 'True Balance app (operated by Balancehero India Private Limited) is a digital lending application (DLA) of True Credits Private Limited (NBFC)', with possible additional unnamed lending partners.
✓ Verified
RBI evidence
Site names True Credits Private Limited as '(NBFC)'; True Balance itself holds an RBI Prepaid Payment Instrument (PPI) license (separate wallet business). No specific NBFC registration number shown.
✓ Verified
Loan amount
₹5,000 – ₹2,00,000 (disbursal amount)
✓ Verified
Tenure
6 – 24 months
✓ Verified
Interest & APR
Interest starting from 2.4% per month
✓ Verified
Processing fee
—
— Not disclosed
Service fee
—
— Not disclosed
Late-payment fee
—
— Not disclosed
Prepayment / foreclosure
—
— Not disclosed
KFS
—
— Not disclosed
Eligibility & KYC
—
— Not disclosed
Disbursal route
—
— Not disclosed
Repayment route
—
— Not disclosed
Grievance contact
Dedicated Customer Grievance Redressal Policy documents exist (PDF, English/Hindi); general customer support phone/email published, but no individually named GRO extractable.
✓ Verified
Editorial assessment
True Balance is a digital lending app (LSP); loans are issued by True Credits Private Limited (NBFC). Its official site publishes most of the core loan terms — compare the figures below against other lenders before applying. A grievance escalation contact is published on its official site.
Contact & registered office
Customer care(0120)-4001028
Email[email protected]
Grievance & complaints
Dedicated Customer Grievance Redressal Policy documents exist (PDF, English/Hindi); general customer support phone/email published, but no individually named GRO extractable.
Not resolved in 30 days? RBI Ombudsman route →Alternatives to compare
Airtel Finance
Marketplace — loans via named partner NBFCs: Bajaj Finance Limited, DMI Finance Private Limited, Poonawalla Fincorp Limited, L&T Finance Limited, Kisetsu Saison Finance (India) Private Limited (t/a Credit Saison India), Moneyview Pvt Ltd, EarlySalary Services Private Limited (t/a Fibe), and Airtel Money Limited
Personal Loan (Flexi Credit): marketed 'up to ₹1000000 Instant Loan' (site also references up to ₹9-10 lakh range) · 'Interest @ 12.75% p.a.' shown as a starting/from rate; actual rate varies by matched partner lender
Compare side by side →Branch
Branch International Financial Services Private Limited
Rates not yet published
Compare side by side →CASHe
Bhanix Finance and Investment Limited
₹15,000 to ₹3,00,000 · 3 to 18 months
Compare side by side →